At Aabid & Sajeda Group, we are committed to providing a premium shopping experience. If you are unsatisfied with your purchase, our return and refund policy ensures a fair and transparent process. Please read the details below.
Eligibility for Returns
- Returns are accepted within 7 days of receiving your order.
- Items must be in their original condition, unused, unwashed, and with tags and packaging intact.
- Products that are customized, tailored, or personalized, such as bridal and groom attire, are non-refundable, except in cases of manufacturing defects or transit damage.
- Items purchased during sales or at a discounted price are not eligible for returns.
Return Process
- To request a return, please email us at support@aabidandsajeda.com with the following details:
- Order number
- Proof of purchase
- Clear photos of the item (in case of damage or defects)
- Once approved, you will receive further instructions for returning the item.
- All return shipping costs must be borne by the customer unless the item is defective or incorrect.
Refund Policy
- Refunds will only be provided for eligible returned products after they have been inspected and approved.
- Refunds will be processed to the original payment method within 7–10 business days of return approval.
- Shipping charges are non-refundable.
- Aabid & Sajeda Group reserves the right to deny refunds if the product does not meet the return criteria.
Non-Refundable Items
- Items damaged due to improper handling by the customer.
- Any product returned without prior approval.
- Customized or sale items.
Customer Support
If you have any questions or concerns regarding our return or refund process, please reach out to us:
- Email: support@aabidandsajeda.com
- Landline: +971 24 454 557
- WhatsApp: +971 58 881 2954
We value your trust in Aabid & Sajeda Group and strive to make every experience delightful. Thank you for shopping with us!